Terms and Conditions
GENERAL
PURCHASE AND DELIVERY
SHIPPING
PAYMENT
PURCHASE
EXCHANGES
DEFECTS/ WRONG ITEMS SENT
SALES/ DISCOUNT CODES
- Our working days are Mondays to Fridays, excluding weekends and public holidays.
- For sales enquiries, kindly email us at [email protected] with your order number.
- All transactions (emails and payment verifications) will be attended to within 1-2 working days.
PURCHASE AND DELIVERY
- Kindly ensure you have selected the correct item in the correct colors/sizes before checking out.
- Rovelle The Label will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.
- Kindly ensure the full and correct address is stated. Orders with incomplete/incorrect address may result in lost or delayed mailed.
- If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
- Orders will be shipped out within 1-3 working days (unless otherwise stated) upon payment verification.
- Rovelle The Label reserves the right to accept or reject any order(s).
SHIPPING
- Local normal postage (apparels and accessories only, excluding bags and shoes) is complimentary until further notice. Other accessories including bags and shoes are charged at a flat rate of $3 per item.
- Standard courier orders will be delivered within 2-5 working days and is charged at $2.50. Express courier orders will be delivered within 1-2 working days and is charged at $5.50.
- Please be advised Rovelle The Label will not be liable for any lost and delayed parcels or any damaged items should you opt for normal postage. You are advised to opt for a trackable postage mode to ensure your purchase reaches you safely.
- Sale items are not applicable for free shipping.
PAYMENT
- We accept local iBanking and Paypal transfers only.
- For payments via iBanking, kindly update your payment details within 12 hours.
- Orders which are unable to provide details after 1 week will may/will be cancelled.
- For payments via Paypal, payment has to be made instantly.
- Bank payments can be made to these bank accounts:
- POSB SAVINGS ACCOUNT 010-55015-5
- UOB TX ACCOUNT 428-111-222-3
PURCHASE
- By carting out the item, it implies your intention and interest to make a purchase. Rovelle The Label will reserve a slot for you. In the event where no payment is received and orders are cancelled, your account can/may be blacklisted from future purchases.
- All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
EXCHANGES
- Exchanges are applicable on regular priced items only.
DEFECTS/ WRONG ITEMS SENT
- We apologize if a defective or wrong item was sent. For such cases, we will require them to be mailed back to us via registered mail.
- In such circumstances, if there is a replacement piece available.
- If the item is no longer available, the customer will be allowed to make an exchange to another item.
- All exchanges and returns have to be done within 5 working days from date of posting and 5 working days after an email has been sent on the return/exchange procedure.
- Kindly email us at [email protected] with a snapshot of the defect or incorrect piece for us to advise you further.
- All return items must be in their original condition, unwashed and unworn with the tag intact should it come with it. Items which do not fulfil these criteria will be rejected duly.
- Measurements stated may vary 0.5"-0.75" as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
- For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement.
- Colours shown may have slight variance on different screens as different technology devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.
- For items with light coloured base, there may be slight small black dots which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
- Please note that parcels not collected after 1 month will be disposed off without prior notice.
- Do kindly seek our confirmation prior to sending any item back.
SALES/ DISCOUNT CODES
- Sale items are strictly not exchangable / refundable unless there are defects on the items.
- Orders placed using discount codes are not applicable for returns and exchanges.
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© Rovelle The Label 2015. All rights reserved.